Frequently Asked Questions

HaulCo is a technology-driven moving platform that uses AI to streamline household moving. We provide accurate guaranteed pricing, real-time tracking, and professional moving services to make your transition as smooth as possible.

You can get an instant quote by clicking the "Get a Price" button in our navigation bar. Simply enter your pickup and delivery locations, along with a few details about your move, and our AI will generate a transparent price for you.

Yes, HaulCo is fully licensed and insured. We work with a network of verified, professional moving teams who meet our high standards for safety and service quality.

We recommend booking at least 2-4 weeks in advance, especially during peak moving season (May-September). However, our platform can often accommodate last-minute moves depending on availability.

No. One of our core missions is transparency. The price you see in your quote is the price you pay, provided the inventory and move details remain the same.

We accept all major credit cards, as well as secure bank transfers. Payment is typically handled through our secure online portal.

Yes, either you or a designated representative (over 18) must be present at both the pickup and delivery locations to sign the necessary paperwork and oversee the process.

Under full value protection, HaulCo repairs, replaces, or settles at current value. Standard maximum coverage is $100,000 per shipment. Higher values can be declared on your Bill of Lading before loading. Items over $100 per pound must be listed separately — undeclared high-value items are covered at the federal minimum of $0.60 per pound.

All movers in our network undergo rigorous background checks, must maintain high performance ratings, and are fully licensed and insured according to federal regulations.

Full value protection is included at no additional charge. During booking, you confirm your coverage election on the Bill of Lading as required by federal regulations. HaulCo defaults to full value protection — we never default to $0.60/lb like many carriers.

We maintain an active USDOT authority and a clean safety record. Driver qualifications, equipment, and insurance are continuously verified to meet FMCSA standards, with no gaps in compliance.

Yes. A deposit equal to 10% of the estimated move cost is required at booking to reserve your date and crew. The deposit is applied toward your total move cost.

The deposit is non-refundable if you cancel, reschedule, or fail to make the shipment available on the scheduled date. If you sign your Bill of Lading more than three business days before your move, you have a three-day federal rescission period during which the deposit is fully refundable.

Cancellation terms depend on timing. More than 72 hours before service and more than 7 days before the move: deposit is non-refundable but can be used as credit within 12 months. Within 72 hours of service or 7 days of the move: a cancellation fee up to 50% of the estimated cost may apply. Within 24 hours of the move: the full estimated cost is due. See our Terms of Service for complete details.

Transit time depends on distance, shipment size, and route. Your booking confirmation includes an estimated delivery window. HaulCo will notify you promptly if any changes to pickup or delivery timing occur.

Date changes are subject to availability and may be treated as a cancellation and rebooking under our cancellation policy. Contact us as early as possible to discuss options.

Payment in full is due no later than one business day before the scheduled loading date. Accepted methods include major credit/debit cards, ACH, certified check, or money order.

You or a designated representative (over 18) must be present at pickup and delivery to sign paperwork, including the Bill of Lading and inventory. Make sure parking is available for the moving truck and that your items are ready to go.

Submit a written claim within nine months of delivery. Your claim should identify the shipment, describe the damage, and state the amount requested. Photos and inventory numbers help but are not required. HaulCo will acknowledge your claim within 30 days and resolve it within 120 days.

Tipping is not required, but it is appreciated for exceptional service. There is no set amount — tip whatever feels right based on the quality of your experience.